Terms and Conditions

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS CAREFULLY. THEY CONTAIN IMPORTANT INFORMATION ABOUT YOUR RIGHTS AND OBLIGATIONS, AS WELL AS LIMITATIONS AND EXCLUSIONS THAT APPLY TO YOUR PURCHASES.

Payment & Currency

We accept payment via PayPal through our secure online store. If you use PayPal eCheck, please be noted that it usually takes between 3 and 5 business days for an eCheck to clear and the money to appear in Yeah-Shop’s PayPal account.

All prices are in United States Dollars (USD).

Shipping

Handling Time

Doll part items will be shipped within 1-2 working days after receiving your cleared payment; Amigurumi items will be crocheted only when purchase orders are made, so the handling time depends on how many items you have ordered. Please see following table for reference:

Items Ordered Shipping Time
1~5 Within 3 working days
6~10 Within 4 working days
11~15 Within 5 working days
... ...

If it happened that all items you order are in stock, we will ship them as soon as possible. If there is any circumstance that we are not able to deliver as listed in the above table, we will contact you via e-mail to let you know what the delay will be and you can choose to wait for delivery or to cancel your order and receive a refund.

Shipping Method

We use recycled boxes and packing materials for mail orders. Your items will be delivered by courier to your door. We welcome buyers from ALL OVER THE WORLD! We ship internationally. Depending on your location, items will be sent from HONG KONG or MAINLAND CHINA via any of the following shipping services:

* Hong Kong Post Air Mail
* Singapore Post Air Mail
* China Post Air Mail
* USPS First-Class Mail
* Royal Mail 1st Class Letters

We are not responsible for loss or damage to goods that are delivered if an incorrect address has been entered at the time of purchase.

Delivery Time

The estimated delivery time to most areas is 7 - 21 working days.

Destinations Estimated Delivery Time
United States / United Kingdom / Australia
7 - 20 working days
Canada
10 - 21 working days
Brazil / South America
May take up 4 - 6 weeks due to strict custom inspections
Italy / France / Germany / Spain / Eastern Europe
May take up 4 - 6 weeks due to strict custom inspections

Return and Exchange

We think you will be delighted with your purchase, but if you are not satisfied for any reason please return it to us, undamaged, to receive a full refund or exchange as set out below.

All goods must be returned in original packaging, unused, unwashed and with all tags attached. Freight costs for returns are a customer expense unless the goods are faulty.

If the goods are faulty Yeah-Shop will refund delivery costs, we will also pay the return delivery costs if the return is a result of an error we have made (e.g. wrong size / color or product). We’ll notify you via e-mail of your refund once we’ve received and processed the returned item.

We cannot accept returns where the damage or defect is a result of something you did. If you need to return items because the goods are faulty, please repack the product and any accessories that may have accompanied the original shipment in the original packing materials and enclose a letter of explanation.

Privacy

We are 100% committed to protecting your security and privacy. We collect and hold personal information from you when you fill out the forms in our online store. Your personal information will be use only in the following ways:

* We provide this information to PayPal so that they can take your payment on our behalf.
* We use your personal information to supply you with the goods you have purchased from us, to obtain payment, to contact you in the event that there is a problem with filling your order and (if you agree) to let you know about new products or services that Yeah-Shop is offering.

It is our policy NOT to pass on your e-mail address, home address or any other details on to any other company or organization. Please tick the box on the check-out page if you do not want to receive e-mail notification of Yeah-Shop promotions or new products.

Security

All credit card payments and refunds are made via PayPal, which is a payment processer at a SSL secured and encrypted site. This means that Yeah-Shop does not receive or hold your credit card details.

To find out more about PayPal, please visit www.paypal.com.